Resume
Sumary
David Mawuli Ackuaku
Detail-oriented and highly motivated Computer Science graduate with a specialization in Software Engineering. Passionate about IT support, software development, and problem-solving with hands-on experience in technical support, system administration, and web development. Strong analytical skills, customer service expertise, and the ability to troubleshoot and resolve complex technical issues efficiently. Seeking an opportunity to apply my skills in a dynamic, growth-oriented organization.
- Toronto, ON Canada
- +1-226-506-2963
- davidackuaku3@gmail.com
Education
Bachelor of Science Computer Science with Software Engineering
2019 - 2024
University of Windsor, Windsodr ON
Cumulative GPA: 72%
- Object Oriented Programming
- Software Development
- Database Management Systems
Professional Experience
IT Service Desk Technician
Sep 2022 - Apr 2023, Aug 2023 - Jun 2024
University of Windsor, Windsor, Ontatio, Canada
- Recorded, analyzed, and aided in resolving problems for clients in a courteous and prompt manner.
- Answered technical calls, tickets, live-chats, and serviced walk-ins to aid University of Windsor Faculty/Staff/Students in resolving account management issues.
- Tracked the progress of outstanding calls and ensured their resolution.
Service Desk Analyst
May 2023 - Aug 2023
Liberty Utilities, Oakville, Ontario, Canada
- Investigated, documented, and helped the resolution of problems affecting Liberty Utilities employees in a courteous and prompt manner. Topics covered during the aid included: networking, email, desktop security, workstation setup, device imaging, and remote troubleshooting assistance.
- Performed weekly inventory management covering all devices and generated a weekly report based on the available stock.
- Managed the ticket queue to ensure the completion of all ongoing tasks.
